LISTENING

Listening : Listening skills are essential to many business roles and functions, including:

managing, coaching, mentoring, facilitation

sales, negotiation, arbitration, market research

appraisal, interviewing, training, consultancy

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ANOTHER IMPORTANCE OF LISTENING

• Without listening, no organisation can operate effectively, nor ultimately survive. Effective listening provides the information required to enable organisations to adapt to meet the changing needs of customers and keep up with market trends.
• Good listening and skilful questioning give a powerful message to those with whom you interact. They hugely increase your capacity to influence, motivate, develop or serve people effectively.
• Listening and questioning are an inherent part of most life skills, fundamental to human interaction, and a major factor in the success of a good communicator.
• Good listening allows us to demonstrate that we are paying attention to the thoughts, feelings and behaviours of the other person (seeing the world through their eyes). This is crucial to maintaining productive relationships, and sometimes the only way to establish communication

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For more information on How To Enhance My Listening Skills, you may "click" the link and listen to the video by British Council .

https://www.britishcouncil.my/exam/ielts/courses-resources/videos/listening